What is Informal Communication? What are its functions?

Informal communication, often known as the grapevine, occurs casually in personal conversations, emails, texts, and calls. It serves to keep employees connected, sharing information that may not be official. While it doesn’t have a defined function, it offers opportunities for networking and sharing secrets. However, it can also turn into gossip, which can be harmful and is often based on half-truths or lies.

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